L8 supplies hardened cellular routers backed by the manufacturer's 24-month (2-year) limited warranty from the date of shipment. This covers defects in materials and workmanship under normal use. Batteries are warranted for 6 months. Exclusions apply for misuse, accidents, improper installation, unauthorized modifications, or operation outside specified conditions.
L8 offers dedicated technical support via a monthly subscription from the date of delivery. This includes:
Support continues as long as the monthly subscription is maintained, providing extended assistance beyond the manufacturer warranty.
Base SLAs for response/resolution times are not included. Custom SLAs, premium 24/7 support, or additional services are available. Contact L8 sales for tailored subscription plans and pricing.
Note: All terms are governed by the specific purchase agreement, regional variations, and official documentation provided at time of sale. Support subscription details and fees will be outlined in your service contract.